By paying the National Web Designers and getting into a working relationship with them you are
hereby agreeing to our terms of services listed below.
SERVICE LEVEL AGREEMENT
the National Web Designers offers a 100% Satisfaction with its services. the National Web Designers
will continue to work with you providing you with work till you are satisfied or the project is
completed.
• Our unlimited revisions policy is to make sure that you are 100% satisfied.
• We do not stop our revisions until you are completely satisfied with your design (number of
revisions will be according to your package).
OUR REVISION POLICY
The allotted number of revisions is based on your selected package and you can demand as much
revisions as stated in your package details. We focus on providing the best services to our
customers and will continue revising until your needs is met. You are not liable to pay
additional price if the design concepts are not changed. You will have your revised design in 48
hours.
TURN AROUND TIME
the National Web Designers has 48-72-hour initial turnaround time for most design services. This
is not the complete time from start to finish for a project, only the turnaround time for a
single iteration of a design stage (logo or website). Depending on the kind of service the time
required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working
days, For example:
• Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
• Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day
Tuesday.
• If you are unsatisfied with the initial designs of the logo or the website. You can request a
100% refund on your project.
REFUND POLICY
The National Web Designers offers a 100% Refund on all its design services, however it is not an
unconditional 100% refund and certain conditions still apply.
The National Web Designers Refund Policy will be Void if;
- You have chosen a special or a custom package.
- The primary design concept (for any service) has been approved.
- You have demanded revisions beyond the initial design concepts (logo or website).
- The designs (logo or website) have been finalized.
- The website has been designed, developed and deployed live.
- The company has not been contacted for more than 2 weeks without notice.
- If the project placed on hold upon customer request, the refund will be voided.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information from the client end.
- A complete design change has been demanded and provided.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not
pertain to the service provided will not be subject to refund under any circumstances.
- Once a client has accepted multiple sets of revisions (for any service), refund will not be
applicable.
- Services not related to design services are not eligible for refunds under any
circumstances.If such a service
is acquired as part of a Package Deal of any kind, they cannot be used to request a refund
on the entire package. Examples of such services are as follows:
under our 100% Satisfaction. If such a service is acquired as part of a Package Deal of
any kind, they cannot be used to request a refund on the entire package. Examples of such
services are as follows:
- o Website & Emails Hosting Services.
- o Website SSL Certificates
- o Website Domain Purchase.
- o Website Maintenance Plans.
- o Website SEO Plans.
- o Social Media Marketing
- o Google AdWords Campaigns
For services that are not covered under the 100% refund policy in case of dissatisfaction the
National Web Designers management after review the project may choose to offer a partial refund
to the client.
CLAIM YOUR REFUND
To claim your refund, please follow any of the following steps:
• Dialing our number
+ 1 (312) 6802021
and speak with your respective Project Manager to initiate a refund.
• Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
• Sending us an Email to your Project Manager to initiate a refund.
• If a client subscribes for a service bundle and happens to be dissatisfied with a particular
service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
• The client may be entitled to claim 50% of the refund after discussion with their Project
Manager.
• Please be advised that 35% administration charges will be applicable on all orders cancelled
within 24 hours, if they are not initiated. Furthermore, the refund policy will be void in case
there's a change of mind.
• Cancellations of orders prior to project initiation due to reasons unrelated to the design
service itself for any number of reasons will be subjected to a 35% cancellation administrative fee.
• The refund approval will be at discretion of the National Web Designers Management.
• Management's decision on the matter will be final.
As soon as we receive your refund request, we will respond to it at our earliest, once the
required analysis is completed we will initiate the process according to our refund policy
stated above.
To cancel a project prior to project initiation due to reason unrelated to the service itself the
refund request must be made within 24 hours of order placement in order to receive a full
refund. Failing to do so will cause in receiving a service fee charge if a cancellation is
requested after the initial 24 hours.
After you have received your refund, you will not have any rights to any designs submitted by the
National Web Designers, unless mutually agreed with by the company and the customer through
written agreement.
QUALITY ASSURANCE POLICY
the National Web Designers will do its best to meet your requirements and our designers do their
best to fulfill your expectations. We believe in providing best designs and each of our designs
is well researched and well crafted.
DELIVERY POLICY
• The complete order will be sent to the mentioned account on the date stated on Order
Confirmation as well as a confirmation email will also be sent.
• The turnaround time will be according to the package, the minimum time required is 2 business
days.
• Websites will only be made live once all dues have been cleared. Under no condition a website
will be made live if there are any kind of dues outstanding.
• In case of an urgent or rush order, contact our customer support team.
DESIGN RIGHTS & OWNERSHIP
All finalized Designs provided by the National Web Designers are done so on a written request of
finalization by the client and upon finalization the client receives all the final core files of
the logo/website and owns 100% of all rights to ownership of the said design.
• Client shall own the final the Final Design provided by the National Web Designers in all
its entirety.
• All ownership rights of the said finalized design will belong to the client 100%.
• The Client is free to use the finalized design at their discretion.
• Client shall not, however, own any materials, media or other content generated during any
revision cycles leading up to the Final Product.
CONTENT CREATION & POPULATION
the National Web Designers will not be responsible for creating or populating content (e.g.
text/Images) into the website, unless purchased exclusively otherwise. In which case:
the National Web Designers will populate the website with content created for the client
• The content/text for the website will be created specifically for the customer's website.
• the National Web Designers will populate the website with images.
• the National Web Designers will acquire stock imagery for client from stock photo websites for
the purposes of building the website leading up to the final product.
• Images will be purchased upon approval from the client.
• the National Web Designers will not be responsible in any way, shape or form, for any
similarities between images used on the site that may or may not resemble other websites.
• the National Web Designers will populate the website with some of the client’s products and
product details for the client in good faith. However:
o Product images and product details will be provided by the client for all their products and
product variations
o The data will be provided to the National Web Designers in an .CSV or .XLS file by the client.
o In case of client providing the images and the products for their website, the National Web
Designers will only upload a certain number and if the quantity increase above a certain number,
data population charges may apply.
N.D.A. & REPUTATION MANGEMENT POLICY
• the National Web Designers, does not share the customer information with regarding their
project or contact details with anyone. The client's person and project information is kept
confidential at all points.
• Once the project is completed successfully. Both parties the National Web Designers and
The Client agree not to intentionally defame or otherwise disparage the other with respect to
matters arising after project completion.
• Once the project is completed successfully. Each Party agrees to refrain from (and the
National Web Designers shall take reasonable steps to cause its officers and directors to
refrain from), either directly or indirectly, hereafter making any defamatory comments of any
type or nature whatsoever to anyone about the Client (and in the case of the Company, its
employees, officers, directors, agents, consultants, affiliates, investors or business
partners).
RECORD MAINTENANCE
the National Web Designers keeps the records of finalized designs so that in case of any
misplaced order, you will be provided the exact file.
CUSTOMER SUPPORT
Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM EST to answer all
of your concerns and queries over the phone. All other queries after business hours need to be
emailed through the Customer Portal section by the customer and will be picked up the next
working day.
TECHNICAL SUPPORT POLICY
the National Web Designers is primarily a design service and design consultancy provider. We will
design and develop the services that the client needs. On occasions our packages and services
purchased will include technical aspects to help the client with their websites and emails. the
National Web Designers will provide the client with the basic information regarding those
services and the settings required to make those services works. the National Web Designers will
not be responsible for providing detailed trainings or installations of said services on the
Customer's end. Such services may include but not limited to:
• Website Deployment
o the National Web Designers will deploy the website for the customer on a Hosting server
provided by us.
o Hosting Service provided by the National Web Designers is a free service provided to the
client as an added feature without any cost. It is acquired from a Third Party Service provider
o A Hosting server provided by the customer (purchased from a Third Party)
o In the event the website is hosted on third party webserver purchased by the customer, the
National Web Designers will not be held responsible for any kind of server or hosting related
issues.
There is no ongoing Service Level Agreement (SLA) between client and the National Web Designers
in terms of technical assistance or service outage, unless purchased separately as an ongoing
maintenance service.
• Website Content Management System (CMS: Content Management System)
the National Web Designers will provide the customer with a user manual to use the Website CMS
(Content Management System).
o the National Web Designers will not be responsible for training the client in the said Website
CMS (Content Management System).
• Emails Setup:
o the National Web Designers will be providing the customer with the necessary settings and
information to install the emails on their end.
o the National Web Designers will not be responsible for installing said emails onto the
customer end.
o the National Web Designers will not be responsible for providing technical support or
assistance in troubleshooting errors on email usage as all our emails are on open servers and
accessible by all service providers.
the National Web Designers will not be held responsible in any way for customer's failure to
execute, install or learn the usage of above said services on their end, as the responsibilities
for those lie on the customer's end.
COMMUNICATION POLICY
• All Feedback requests or Revisions Requests, Refund Requests or any other instructions that
pertain to the order need to be done through the Designs Utility Account platform in order to be
considered official.
• the National Web Designers will not be responsible for any communication done via any other
platform than Designs Utility Account or any phone numbers not provided by us or given on our
official website.
• Emails Sent back and forth through official emails that is "
[email protected]"
are to be only considered forms of valid communication.
• We are not responsible for any damages, issues or delays caused due to contacts made through
means of communication not provided by us.
• We take full responsibility of all the information provided through our official domains.
DISCLAIMER
All company logos and trademarks appearing on our website are the property of their respective owners. We are not affiliated, associated, endorsed by, or in any way officially connected with these companies or their trademarks. The use of these logos and trademarks does not imply any endorsement, affiliation, or relationship between us and the respective companies. We solely use these logos and trademarks for identification purposes only. All information and content provided on our website is for informational purposes only and should not be construed as professional advice. We do not guarantee the accuracy or completeness of any information provided on our website. We are not responsible for any errors or omissions, or for the results obtained from the use of this information. Any reliance you place on such information is strictly at your own risk.